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Frequently Asked Questions

 

The following terms and conditions may change at our discretion at any time and without prior notice.
All orders and purchases are governed by these terms and conditions.

 

About Us

universalweddingcards.com is an online retailer of Indian wedding cards. We are one of the manufacturers in India and have been in business since September 1975. We have been recognized as

  • Jaipur (India's) most well know quality printer since 1975.
  • In-house equipped plant for manufacturing wedding cards & printed stationery in bulk at reasonable prices.

Most of our printed & non-printed products are delivered worldwide. We offer prompt and quick delivery, courteous service and excellent product quality. We also export Indian products to stores and establishments in the USA / UK and parts of Gulf. Universal mission statement is reliability : getting the right product to the right customer at the right time.

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Shipping Policy

All prices mentioned on the site refer shipping to the respective shipping address. All our products are shipped from India. Deliveries are made within 4 working days for Indian deliveries and within 10 working days for International deliveries. Sample Card delivered within 7 working days. Cost of sample cards is fully adjustable with any bulk order you place. We use nationally renowned couriers for delivery. In the event that the shipping address given by you is not serviced by a leading order, we deliver your order by registered post parcel. Deliveries by registered post parcel require about 7-10 days time but the service is reliable. For customized items / personalized gifts, there may be a longer delivery period which would be specified on the respective product page.

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Returns Policy

If you (or the recipient of your gift) are not happy with our product for any reason, we offer you refund (subject to re-restocking charges), no questions asked. Return the product to us, within 30 days of receipt in its original condition with original packing and accessories. We will issue a refund after deducting 20% of the product value towards re-stocking charges for items returned to us in good condition. Returns should be made to the following address: Universal Exports Mehta Bhawan, Opp. All India Radio, M. I. Road, Jaipur - 302 001 India Phone : 91-141-2361591, 2364906 Our Refund Policy does not apply to the manufactured products against order you place.

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Sample Order Procedure

Select your preferred cards from our exclusive designs and click on the sample order button provided under description of each card.
Sample cost is 100% adjustable including shipping charges, upto five cards in later bulk order place with minimum quantity of 100 pieces.

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Privacy and Security

Universal is committed to safeguarding the privacy of our customers personal data. Information furnished by you while placing an order is used specifically for the purpose of execution of the order or communication with the customer. We do not distribute or sell customer data.
UNIVERSAL asks customers to supply various personal data when placing an order, such as name and address, credit-card information,
and e-mail address only on behalf of PAYPAL and CCAVENUE.COM which is 100% secure and will be connected to '128 bit SSL'.
UNIVERSAL is committed to safeguarding the privacy of our customers' personal data.

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Order Tracking

We proactively keep you informed about the status of your order. During the order processing period you will receive at least 4 emails at different points of time. The first e-mail will tell you about the expected date of shipment, the second will give you the airway bill number once the goods have been shipped, the third will indicate that we have received confirmation about the delivery of the goods and the fourth one will contain the recipients message or photograph (if the recipient has sent the same to us).

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Modes of Payment

Select your product. Proceed to the check out screen, you are in payment section. This is operated by our authorized 100% secure online payment gateway i.e PAYPAL or CCAVENUE and you will be asked to give any standard credit card / debit card details, for making the payment. You can also make payment through Bank transfer (TT) / wire, if desired.

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Paying in Another Currency

Prices on our site are listed in US Dollars. (Ref. in Indian Rupee). However if you are a resident of a country with a different currency, you can still make your purchases at universalweddingcards.com. Your credit card company will convert the US currency value of the order into you local currency and charge you card for the equivalent amount.

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Order Delivery Process

To give you a complete detail of what happens during an order process and how we proceed to make sure your order reaches its desired shipping destination, we have designed these pages. Thinking of buying wedding card & coordinated wedding stationery, all you have to do is log on to http://www.universalweddingcards.com, a site created to meet a variety of requirements for exclusive wedding cards, scroll invitations & add on items.

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Quality Policy

Every card, accessory or product has a price. Each and every item passes through our quality check system. Before a package leaves our office, it is quality certified. The items are packaged in an attractive box. Your personalized message (with you can send to us along with your order), is printed and put in an envelope which is then put in the box. This ensures that an excellent quality product is delivered to you & that too in a timely manner.

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Liability

Vat Charges/Custom Duties, Import Duties/ Local Taxes.
Any Custom duties, local charges and VAT charges, any relavant charges by courier, Credit card company or bank, are payable by you (if applicable). We are not responsible for any local duties or taxes on shipments outside India. As such we cannot calculate or charge you for these taxes and duties.
Every effort will be made to deliver the product you have ordered as per your required delivery date. In the unlikely event of late delivery / non-delivery of the product, our liability is restricted to the order value.

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Sending Cards to Multiple Recipients

Card selected in one shopping cart can be sent to one address. If you need to send other card to different recipients, you need to checkout and select the items for the next recipient.

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INR prices and USD prices on the products.

  • INR prices are applicable if product dispatch in india and are applicable with additional text printing charges and taxes.
  • USD ($) prices are applicable for outside india dispatches and are inclusive of all taxes, free text printing with two inserts and text to be printed on outer mailing envelope with free golden envelope seals offer.

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Customer Service

If you need help regarding your order on any other issue, feel free to contact us. We guarantee a response time of one working day and
if you don't get a response or are not happy with the response, you can send an e-mail to us at mail@universalweddingcards.com / universalweddings@gmail.com

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Couriers/Delivery Services

Deliveries are made within 4 working days for India deliveries and within 10 working days for International deliveries. We use reknowned international courier companies like UPS, DHL and TNT for delivery & courteous services on resonable shipping prices offered for online business companies. In the event that the shipping address giving by you is not serviced by a leading order, we deliver your order by registered post parcel. Deliveries by registered post parcel require about 7-10 days time but the service is reliable. For customized items / personalized gifts, there may be a longer delivery period which would be specified on the respective product page. Sample Card delivered within 7 working days. Cost of sample cards is fully adjustable with any bulk order you place.

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Printing Service

Printing Quality plays a major role for any kind of wedding card, ranging from ethnic to trendy to modern designer wedding cards. We have the necessary infrastructure to provide our clients with the best possible exclusive and quality products. Our specialty is offset printing, screen printing, silk screen printing, color printing, four color printing, and printed wedding cards. We provide all printing and other services under one roof. i.e.

Multicolor Offset Printing Leaf - Foil Printing
Silk Screen Printing Matt / Gloss Lamination
Handmade Paper Printing Pearl Varnish
Die Embossing Die Cutting Process

 

We are equipped with latest technology including Five Dominant Machines for multicolor offset printing of wedding cards, computerized designing unit for offset and silk screen printing, foils for leaf printing, PVC rolls and inks for matt / gloss laminations and pearl varnishes, automatic die cutter machines for fine edge die cuttings.

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Urgent/Rush Order

Can I place urgent/rush order and whether any extra charge is leviable for the same? Yes, we cater for urgent orders and generally there is no extra charge for it however if you need 100% guaranteed deliveries within a short span of time then it is better to take a fixed delivery schedule. In this case mention in your mails that you need the order to be delivered urgently. The urgent order fee in this case may vary between 50 usd to 75 usd. The urgent order delivery time is between 1-4 days. In case we fail to adhere to fixed delivery schedule in case of urgent orders then only the urgent order fee will be refunded. Please note that the normal delivery time is 3-14 days.

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Multiple Recipients in one country or different countries.

We can send the selected card to multiple recipients in one country or multiple countries. In this case, please send details viz. the number of cards and request destination over email. The shipping to each country / destination will be charge separately.

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Exchange Policy

Only Blank Cards can be exchanged. In case of exchange, shipping costs from India to the destination point will be deducted. Also 5% of the total costs incurred will be retained towards handling and processing fee. All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used packs of supplies or items returned in envelopes. Refund of exchange amount, if any, will be proceeded with after the receipt of exchanged goods in good condition. Exchange amount is the difference between the original amount paid including the shipping cost reduced by cost of other card selected including the shipping cost thereof as further reduced by charge towards processing and handling fee.

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Card's color, designs, paper & textures will be identical to what you see on this website.

Latest News & Special Offers

  • International Shipping for Samples and Bulk orders by DHL / UPS / FEDEX.
  • Online prices includes FREE text printing of two inserts and return address on mailing envelope.
  • Cost of samples is 100% adjustable on placing bulk order.

Client Area

  • Printed Material
  • Send Your Text Here
  • Questions & Answers
  • Recommend to a Friend
  • New User Sign-up

Question & Answers / FAQ

The Add on items viz. RSVP set, thank you cards, place cards, program cards and booklets, carry bags, menu cards, save the date cards, address labels (transparent and paper stickers) and sweet & chocolate boxes .

Certified Quality
All Our products Are New And 100% Perfect, And
Are Checked For Quality Before Shipping.

Shaadi Invitations

Hassle-FREE Printing Services
Graphic Designers for proofs and Layouts

marriage invitation card
 

What our customer says

online marriage invitation card
online invitation card
  • Wedding Cards Hello Rajeshbhai Thank you very much for all your help and your prompt response with all the emails. We have received the parcels on Tuesday at both the places. The invitations looked very nice really impress with them. Once again thank you very much for all your help. I will make sure that I pass your web site details to my friends and relations. Thanks Nita Wedding Invitations
    ~ nita patel
    uk 5gl h3l
  • Wedding Cards Hello RAJESH & YOUR GROUP, I have no other thing to say than my admiration for your good organization; Guys are very professional respectful and on time, prodution quality was excellent. You've not heard the last from me and trust me, I'll advertise you (even If I don't,) you've already advertised youself. I RECEIVED THE ENVELOPES FEW MINUTES AGO. Again remain blessed,Steve Wedding Invitations
    ~ Steve omowole
    USA
  • Wedding Cards Thanks alot for the great and fast service. ordering these invitations from india took shorter time than ordering them Localy from the US. our guests love the idea and it became the talk of the town. the invitations arrived exactly on time and looked better than the picture. the paper even had a nice smell to it. thanks for making my dream invitations affordabl, i will deffinatly recommend this site to everyone Wedding Invitations
    ~ Riad & Noor
    usa
  • Wedding Cards We have received the box on Tuesday, orders are correct Oh how Beautiful!!!!! They look so much nicer than the first set Thanks once again and will always do business with you The envelopes are like AHHHH!!!!!!!!!! We can't ask for better packages and products Thanks once again Regards Davena Wedding Invitations
    ~ Davena DR
    Newyork , USA
  • Wedding Cards Hi Rajesh, I received the package right on time. The invitations looked beautiful. I have received many compliments on them. Thank you so much for all patience and assistance.I would like to order my programs also.There is no rush for the programs as the wedding is September 22nd. Again thank you so much Rupal Amin Wedding Invitations
    ~ rupal amin
    2104 Worcester, MA
  • Wedding Cards Rajesh, All the best for this year. We have received all the stuff and everything is in good condition. Its surprising,specially quality.We thank you for your hard work and effort. We will keep you updated with up coming event. Take care. Alka Wedding Invitations
    ~ Alka singh
    U.S.A
  • Wedding Cards received with many thanks. they are very nice and the quality of the cards is good and the ludho boxes. the bag is nice too. thankyou for the gift too, I like the packaging too, all came in untouched, thankyou. regards jas ps: it came here very quickly, very impressed indeed. Your service has been brilliant, thankyou rajesh. Wedding Invitations
    ~ jaiskaran
    uk
  • Wedding Cards Hi Rajesh, I received the cards today. I just checked one of them as I was in a rush. So, far they look nice..good job, I m very happy with the cards. Thank you very much!! Regards, Pallavi Wedding Invitations
    ~ Priya vargese
    ny usa
  • Wedding Cards Hi Rajesh, Thanks for my order, they arrived on Friday 8th June. They are really nice and the way you sent it to us in packaging is great so they dint get damaged. I shall recommend you to any body in UK if they do want any type invites. The service from your company is brilliant and quick. I would like you to send me some of your business cards so i can distribute them to our friends and family. If ever you are in UK get in touch and you can visit us. Thanks again Ranjan Wedding Invitations
    ~ Ranjan S.
    uk
  • Wedding Cards Hi Rajesh/Rupesh We received the invitations yesterday and we are very very pleased with them. They are beautiful. Thank you Sanita/Steve Wedding Invitations
    ~ Sanita/steve
    Hampshire. PO4 uk
 

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