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Questions & Answers

 

The following terms and conditions may change at our discretion at any time and without prior notice. All orders and purchases are governed by these terms and conditions.

 

How to match and proceed with Add on items ?

The Add on items viz. RSVP set, thank you cards, place cards, program cards and booklets, carry bags, menu cards, save the date cards, address labels (transparent and paper stickers) and sweet & chocolate boxes are shown online and can be matched with your selected preferred design. In case you are unable to find matching / coordinated add on items online, we will develop the same for you (material color and theme similar to selected card) and will provide layouts and digital proofs on placing sample or bulk order.

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Do you provide printing services ?

Yes, we provide high quality printing in diverse languages viz., Arabic, Spanish, French, Gujarati, Hindi, Urdu, and English etc., provided the desired text is given in the preferred language. Generally the Sample comprises of blank inserts, envelope, etc., hence to enable you to appraise our printing quality, other text printed invitations/inserts are sent as accompaniments with the ordered sample.

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How can I place an order ?

Select appropriate category; choose the designs you are interested in and click on Bulk Order or Sample Order.

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What is delivery time for sample order ?

Samples shall be delivered within 3-5 days depending on the destination, through international couriers with tracking facility.

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Sample Cost Adjustments ?

Sample cost inclusive of shipping, is 100% adjustable on placing Bulk Order to our company and this amount will be deducted from your bulk order invoice if order consist of 100 or more pcs.

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Is there any Text Printing with sample order ?

The sample ordered is accompanied by other text printed invitations/inserts, to enable you to comprehend our printing quality. We provide high quality laser printouts of your desired text on one of the selected design if submitted during sample order process.

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What about taxes/levies/custom duties / VAT when the cards arrive ?

Any Custom duties, local charges and VAT charges, any relevant charges by courier, Credit Card Company or bank, are payable by receiver (if applicable).

USA : There is no extra cost other than invoice value and if applicable as such we cannot calculate or charge you for these taxes and duties. Canada : GST and PST is applicable. Europe : VAT applicable on all imports above the value of 50US$. Every effort will be made to deliver the product you have ordered as per your required delivery date and without costing extra to the customer.

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How do I send my desired text for the invitation ?

You can send your desired wordings/text in the form of e-mail as word file (.doc). Also you can send the text directly as part of e-mail. Another option is through Link given on home page 'Send your text here'.

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What is the invitation proof procedure ?

We create the digital proofs in two business days after receiving the text wordings exactly on the same selected card / inserts / envelope / rsvp / thank you cards / place card etc. in form of jpg format. After forwarding digital proofs, you can suggest changes and corrections as required and we will re-work and send the proofs immediately within 24 business hours. Once the proof has been finalized it takes five to seven days to make the final card ready with printing and production.

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Can I order samples before I place the actual bulk order ?

Yes, you can place sample order. Ordering of sample preceding the bulk order, is a commendable practice as it enables one to determine the product quality and to avoid any future confusion.

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What is the minimum time of delivery for the Bulk order ?

Generally 4-5 days subsequent to placing an order/ approval of digital proofs in case of opting for text printing. The dispatches shall be via international couriers like dhl , ups and FedEx.

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Do you offer matching mailer envelopes, RSVP cards, Thank You cards, Program Cards or additional insert papers for your invitations ?

Yes, for every invitation style available on our site we offer matching RSVP cards, Thank You cards & Program cards, Mailer envelopes for scroll invitations ( FREE) on the basis of same design, theme and material.

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Do you have a minimum order for invitations ?

Yes, 50 invitations.

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Do you provide Guest Name printing ?

Yes, we provide Guest Name Printing & Return Address for a envelope with a font of your choice. The guest list must be e-mailed in a word doc. file.

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Can I place urgent/rush order and whether any extra charge is leviable for the same ?

Yes, we cater for urgent orders and generally there is no extra charge for it however if you need 100% guaranteed deliveries within a short span of time then it is better to take a fixed delivery schedule. In this case mention in your mails that you need the order to be delivered urgently. The urgent order fee in this case may vary between 50 usd to 75 usd. The urgent order delivery time is between 1-4 days. In case we fail to adhere to fixed delivery schedule in case of urgent orders then only the urgent order fee will be refunded. Please not that the normal delivery time is 3-14 days.

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Refunds and Exchange Policy

Only Blank cards can be exchanged on returned basis within 7 days of receipt in its original condition with original packing and accessories should be dispatch by customer . No returns/refunds are entertained on grounds of your not liking the design and/or product, paper, color variation from the online samples you choose. In such circumstances only exchange requests as per our `exchange policies’ shall be entertained after deducting 20% of the product value towards re-stocking charges for blank cards  items returned to us in good condition.

On Printed invitations, no refunds will be made in any case if it occur due to cancellation of wedding or any other reason being not intimated via email on our mail@universalweddingcards.com within 3 days on receipt of invitations for quality of the product,printing not appropriate, color variation, described or defective merchandise / services. Shipping costs to send the goods to us are to be borne by you for the blank cards. Refunds will be initiated after receipt of the goods in good condition. Returns should be made to the following address: Universal Exports Mehta Bhawan, Opp. All India Radio, M. I. Road, Jaipur - 302 001 India Phone : 91-141-2361591, 2364906 Our Refund Policy does not apply to the manufactured products against order you place.Scroll to top

 

Use of Customer's Stationary

Universal exports reserves the right to print the url www.universalweddingcards.com on stationery and/or images of same to save copyright , being copied and to avoid misuse for commercial purposes. Products will not be dispatched without url printing before prior approval and consent of customer.

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Multiple Recipients in one country or different countries.

We can send the selected card to multiple recipients in one country or multiple countries. In this case, please send details viz. the number of cards and request destination over email. The shipping to each country / destination will be charge separately.

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For any other questions please mail at mail@universalweddingcards.com or universalweddings@gmail.com

Latest News & Special Offers

  • Designer Collection of Scrolls and Invitations for 2018.
  • International Shipping for Samples and Bulk orders by DHL / UPS / FEDEX.
  • Online prices includes FREE text printing of two inserts and return address on mailing envelope.

Client Area

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  • Send Your Text Here
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Question & Answers / FAQ

The Add on items viz. RSVP set, thank you cards, place cards, program cards and booklets, carry bags, menu cards, save the date cards, address labels (transparent and paper stickers) and sweet & chocolate boxes .

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Are Checked For Quality Before Shipping.

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